As we celebrate the holiday season, I want to express my gratitude for being part of this amazing firm. I joined Investors Realty in January of 2001, and I was impressed by the Client First attitude of all the teammates.
Now, as the President of the firm, I am proud to say that this attitude is stronger than ever. It has been an honor to work with such talented and dedicated people who always do the right thing for the client. Since 1975, we have grown significantly, but we have never lost sight of our core purpose: “Customer Focused, ALWAYS.”
Two years ago, we embarked on a journey to implement the Investors Operating System (IOS), inspired by the book “Get a Grip” by Gino Wickman and Mike Paton. This system has helped us improve our teamwork, our processes, and our results. As part of our Annual Plan, the Leadership Team chose our Big Hairy Audacious Goal (BHAG): A Sign on Every Mile. This goal reflects our vision of growth and excellence, and it was inspired by our previous campaign, “Behind the Sign.”
We are excited to launch IOS through our brokerage teams in 2024. We believe that the increased structure and accountability will help us overcome the challenges of the uncertain market and achieve our goals. I would like to take this opportunity to recognize the achievements of our teams:
Brokerage: Our brokers are exceeding their goals for the year, despite the headwinds in the market. They have closed some of the most significant deals in the region and have built strong relationships with their clients.
Property Management: Our managers are overseeing over 6.5 million square feet of quality properties. They have achieved a high rate of tenant renewals and have added new clients to our portfolio.
Property Accounting Team: Our property accountants have streamlined their processes and have provided better support to our managers and better reporting to our clients. They have also implemented new software and tools to enhance their efficiency and accuracy.
Maintenance Team: Our maintenance team is operating at its highest level of efficiency and quality. They have introduced new innovations and best practices to ensure the satisfaction of our tenants and owners.
Project Management: Our project management team, our newest service line, has provided tremendous value to our clients and has achieved a record year of revenue. They have successfully completed projects ranging from tenant improvements to major renovations.
Support Staff: Our support staff, the team “Behind the Sign,” has provided the highest level of support to our brokers and managers. They have handled the administrative, marketing, and operational tasks with professionalism and excellence.
Team IRI, I am grateful for your hard work and dedication to our clients and customers. You are the reason why we are the best in the business. Finally, I want to thank our clients for their trust and loyalty. Our company was named for you, the Investors. You are the reason why we exist and why we strive to be better every day. Thank you for choosing us as your partner in real estate.
Have a happy and safe holiday season.
This article appeared in our company newsletter in December of 2023. Please click here to download the entire newsletter.