By Laura Hansen, NALP, CAM, Director of Property Management
Due to existing client growth and several larger new clients including UNMC and The Capitol District hiring Investors Realty for property management, workloads have increased. We are excited to announce that we have added new faces to the Investors Realty Property Management Team. This year we welcomed Celeste Castaneda, Travis Chambers, Dawn Holst and Laci McCallum. They stepped up to the plate and have filled critical roles as we continue to serve our clients across the Omaha region.
The maintenance department has continued to grow as well. Our maintenance team now consists of seven technicians and a supervisor. The team’s wealth of knowledge and diverse skill sets add significant value to our managed properties and to our tenants. Our web-based work order system has increased our ability to respond quickly to emergencies and cover the needs at each property in a more efficient manner.
We have also streamlined our workflows to increase efficiencies. Our Field Services Coordinator, Jenny DeCock, facilitates our work order system, responds to incoming maintenance requests and manages vendors. The team’s Administrative Assistant, Celeste Castaneda, handles contracts, insurance, tenant needs and helps us stay as organized as possible. These two roles have proven to be critical and have enabled our managers to focus on the higher level needs at the sites they manage.
This article appeared in our quarterly newsletter from December of 2017. The full newsletter is available at http://files.investorsomaha.com/download/IR_newsletter_December_2017.pdf